Bath's dedicated student letting agency

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Bath's dedicated student letting agency

FAQs

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We understand you may have quite a few questions relating to your next student rental property, especially if this is your first property since moving out of Bath’s university halls. To makes things easy, we’ve compliled a list of frequently asked questions and answers below. If you still can’t find the answer to your questions or would prefer to speak to someone in person, please don’t hesitate to call us on 01225 311 211  or send an enquiry – we’re here to help.

I would like to book a viewing what should I do?

If you’d like to book a viewing, please click on our Properties page. This will take you to our Rightmove page, where you can select the property you’re interested in and click ‘Request Details’. You’ll then need to complete the short questionnaire that appears. Once all questions have been answered and the form has been submitted, you’ll receive an email link allowing you to book a viewing for that property

I want to submit an application form to take a property. What do I do?

If you haven’t already received an application form during your viewing, please click here to complete one: Property Application Form – Bath Student Rentals

Once you’ve submitted your form, please email the agent who conducted your viewing to let them know you’ve applied. They will then forward your application to the owner for approval.

What About the holding deposit ? Taken to reserve the property

Payable via bank transfer
Taken by the Landlord/Agent to secure the property 1 weeks rent (monthly rent x12 ÷ 52)
This sum will be inclusive of your final deposit amount.

For example:- deposit £500

Holding deposit £100 payable once you decide you would like to move forward to complete contracts.
£400 Total amount of deposit to pay 48 hours before signing of contracts.

Deposit

Equivalent to 5/6 weeks rent paid in advance of the contract signing (For further details please ask for the Payment & Steps procedure)

All deposits are protected by My Deposits all information can be found on their website

How long is the tenancy?

Our Tenancies normally run from 1st July to 30th June. Unless stated differently

What does joint and several liability mean?

Joint and Several Tenancy Agreement. Each Assured Shorthold Tenancy (AST) Contract/Agreement entered into by a group of tenants is one of “Joint and Several” liability. Joint and Several liability means that all tenants are jointly and severally liable for each other.

All our Tenants are given an Assured Shorthold Tenancies (AST) usually for 12 months. Your deposit must be protected and you must be given at least 2 months’ notice to leave.

The Contract/Agreement

We give you an Assured Shorthold Tenancy Contract/Agreement to sign before your tenancy starts.
Your contract tells you how much rent is to be paid, who is responsible for repairs and how long the tenancy lasts.

What can I do if I don’t have a guarantor?

If you do not have a guarantor you have the option to pay in advance the full annual rent upfront, subject to references.

What happens if I lose my keys or lock myself out?

You will be asked to complete a key security form and the following charges will apply

  • Entry during office hours Mon – Fri Not exceeding £50*
  • Out of Hours 5.00pm – 9.00am Mon – Fri Not exceeding £100*
  • Weekends 5.00pm Fri – Mon 9.00am Not exceeding £150*

*Subject to staff availability.
Replacement Key £25 per key authorised by the office only

Can I leave my contract early?

Yes. If a suitable replacement can be found, all group members must agree on the replacement and the replacement must fit our criteria, subject to checks.

If a replacement can not be found the tenant that is requesting to leave will remain responsible for their contractual obligations.

There will be a charge to carry out a Deed of Assignment Voluntary termination of contract and re-letting of your room . Payment is to be made by the leaving tenant. If all tenants current or leaving can not be
available at one set time to sign documents further charges may apply. The responsibility is that of the leaving tenant and group to find a new replacement, however we are able to assist when necessary.

How do I collect my keys?

You will be required to book a Sign in Appointment. All keys will be given to the first tenant moving in.

4 WEEKS NOTICE IS REQUIRED FOR ALL SIGN IN APPOINTMENTS. It is my suggestion if you or any group member wishes to move into the property on the 1st July that you book your appointment sooner rather than later as appointments throughout the first week in July go very very quickly and I have limited appointment slots.

These appointments will last approximately 2 hours. ALL SETS OF KEYS WILL BE HANDED OVER AT THIS MEETING. You will then be responsible for the distribution of keys to all group members.

When do we get an inventory?

A full inventory & Welcome pack with all necessary documents will be given at your Sign in Appointment. You will be given 2 weeks to read, digest, make comments, sign and return the Inventory and return to the office.

Failure to return within the said time frame will confirm your acceptance of the Inventory as it stands.

Can I have an overnight guest?

An overnight guest must be restricted to comply with Licensing and Insurance obligations, for further information please contact the Office.

What about parking?

There is no private parking at any of our properties You can apply to Bath and North East Somerset council for parking permits, but these are subject to availability.

Will the gas/electric and water be on when I move in?

All services will be up and running when you move in. It is your responsibility to advise all utility companies of the tenants names for the full duration of let i.e 1st July – 30th June.

Can I bring my bicycle?

Yes. Most of our properties have outdoor storage for bicycles. However, we must stress that bicycles are not to be stored within the property for Fire Safety purposes.

Are all properties furnished?

All our properties are fully furnished. The kitchens are equipped with cookers, washing machines, fridges, freezers and hoovers. Adequate seating & dining furniture is provided in communal areas. Each bedroom has a double bed, wardrobe, desk, chair and chest of draws where suitable.

Can I keep a pet or a goldfish?

No. Under no circumstances are pets allowed not even goldfish.

Do I need to take out personal belongings insurance?

Yes. If you require your personal belongings to be insured.

What happens if I have an emergency and the office is closed?

Please call the emergency number which was given to you at the start of the tenancy. Calls are manned 24 hours a day

Emergency situation involving :-
Gas – 0800111999 Gas Emergency
Fire – 999
Water – Wessex water
Electric – 08006783105 or 105 Western Power

What do we do if something breaks down?

If you have any maintenance problems during your tenancy then all you need to do is email or phone us to report the fault. We aim to reply to you within 24 working hours and resolve the problem as soon as possible.

As this is a family run business, a maintenance repair is more easy to achieve. We will send one of our approved contractors around to deal with the issue as soon as possible.

When do you release your properties for the next academic year

As a general rule we launch our properties around mid October.

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